About this policy
In this Privacy Policy, Justfootball Academy, we, us and our mean Justfootball Academy Ryde Pty Ltd ABN 61 669 284 075 of 15 Dragonfly Street, The Ponds NSW 2769, trading as Justfootball Academy, and its related entities.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles and, for health information, the Health Records and Information Privacy Act 2002 (NSW). Most of the people we work with are children, so we take particular care with their information.
This policy explains what we collect, why, who we share it with, how we protect it, and how you can access or correct it or make a complaint. We may update it as laws, technology or our operations change; the current version is always on our website.
1. What we collect
About participants (usually children):
- name, date of birth and age group
- relevant medical conditions, allergies, injuries and medications, so we can keep them safe at training
- skill level, attendance and progress notes
- photos and video taken at sessions (see section 4)
About parents, guardians and customers:
- name, address, email and phone number
- emergency contacts and people authorised to collect a child
- payment details
- records of enquiries, bookings, feedback and complaints
About coaches, staff, contractors and volunteers:
- contact and employment details
- Working with Children Check numbers and verification records
- qualifications and training records
Child safety records: if a concern, incident or complaint about a child’s safety is raised, we keep records of it as required by our Child Safe Policy.
Website information: our website uses cookies and similar tools to understand how it is used. These don’t identify you personally, and you can block them in your browser, though some features may not then work.
2. How we collect it
We collect information directly from you when you book a free trial, sign up through Momence, buy from our shop, contact us or apply to coach. We collect children’s information from their parent or guardian, not from the child. We may also collect information from coaches and staff about attendance, progress and incidents at sessions.
You don’t have to give us your information, but if you don’t, we may not be able to enrol a child, provide our services or keep a child safe at training.
3. How we use it
We use personal information to:
- enrol participants, run sessions and camps, and communicate with families
- keep children safe, including managing medical needs, emergencies, collection and child safety concerns
- process payments and manage memberships
- recruit, screen and manage coaches, including verifying Working with Children Checks
- improve our programs, including through feedback and attendance statistics
- send news, offers and updates about our programs (you can unsubscribe at any time)
- meet our legal obligations
We use health information only to keep a participant safe and well at our activities, or as required or permitted by law.
4. Photos and video
We may take photos and video at sessions under clause 25 of our Terms and Conditions. They are taken only on academy devices or approved academy accounts, never in change rooms or toilets, and participants are never identified by full name, school or home location.
You can opt out at any time by emailing us or adding a note to your Momence booking. We record the opt-out on the participant’s profile so coaches know not to photograph them, and we remove published material showing an opted-out participant from our own channels within 14 days of your request.
5. Who we share it with
We only share personal information when it is needed for the purposes above, including with:
- our related entities that operate academy locations
- service providers who help us run the academy, such as Momence (bookings and memberships), Stripe (payments), our website host and email providers
- our coaches and staff, on a need-to-know basis
- medical or emergency services, if a participant needs urgent care
- NSW Police, the Child Protection Helpline, the Office of the Children’s Guardian or other authorities, where we are required or permitted to report a child safety concern
- anyone else where required or authorised by law, or if we sell or restructure the business
We will share your details with football goods and services partners only if you choose to opt in. We do not sell personal information.
6. Storage outside Australia
Some of our service providers, including Momence and Stripe, may store or process information outside Australia. We take reasonable steps to make sure these providers protect personal information to a standard consistent with the Australian Privacy Principles.
7. Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Digital records are kept in password-protected systems with access limited to people who need it. Paper records, including incident records, are kept in locked storage. Card details are processed by Stripe and stored by Momence, not by us directly.
No method of sending information over the internet is completely secure. If you think your information has been misused, please tell us straight away.
We keep information only as long as we need it, then destroy or de-identify it, except:
- child safety records (concerns, incidents and complaints) are kept for at least 45 years, as recommended by the Royal Commission into Institutional Responses to Child Sexual Abuse
- Working with Children Check records are kept as required by the Child Protection (Working with Children) Act 2012 (NSW)
- financial records are kept as required by tax law
If we experience a data breach that is likely to cause serious harm, we will notify you and the relevant regulator as required by law.
8. Accessing and correcting your information
You can ask to see or correct the personal information we hold about you or your child, or ask us to delete it, by emailing info@justfootballacademy.com.au. We will respond within 14 days. We may need to confirm your identity first, and we may not be able to delete information we must keep by law, such as child safety records.
9. Questions and complaints
If you have a question or a complaint about how we have handled personal information, contact our Privacy Officer:
- Email: info@justfootballacademy.com.au
- Phone: 1300 724 189
We aim to respond within 14 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or, for health information, the NSW Information and Privacy Commission at ipc.nsw.gov.au.
Concerns about a child’s safety are handled under our Child Safe Policy, not this privacy process. Contact our Child Safety Officer on 1300 724 189.
Last updated: November 2026